Policies & Security
Charming Life Designs is dedicated to providing outstanding customer service and excellent value, along with beautiful designs.
Shipping / Online Orders:
All online orders will be processed within two business days. In the event that an item is back-ordered, we will contact you with an estimated delivery time. All retail online sales in Utah are subject to Utah State sales tax. Valid wholesale accounts are exempt.
Products shipped within the US always ship for free.
Shipping / International Orders:
International shipping rates vary per country and are listed below:
Canada - $10.00 flat rate, per order
United Kingdom - $15.00 flat rate, per order
Europe - $15.00 flat rate, per order
Japan - $15.00 flat rate, per order
Hong Kong - $15.00 flat rate, per order
Australia - $15.00 flat rate, per order
International shipping rates for other countries are calculated at check-out
Expedited international shipping is available for an additional fee and is calculated automatically at checkout.
Shipping / Special Requests:
Shipping to several customers within a single order? Currently the functionality on our shopping cart is not designed to handle special requests. However, we can easily help you with any special shipping requirements, including several recipients, a personalized note, or even a gift-wrapped box. Please contact us directly with your specific needs.
Returns:
Not what you were expecting?
Returns are easy and convenient at Charming Life Designs. You can exchange or return your purchase within 60 days of purchase.
To process your return, email us at:
sales@charminglifedesigns.com or call us at (801) 553-2524.
Returns should be mailed to:
Charming Life Designs - Returns
9730 S. 700 East, Suite 104
Sandy, UT 84070
Include:
Your name, address, phone number and email
Reason for return
Our One-Year Guarantee:
Charming Life stands behind each and every piece of jewelry shipped out and goes to every length to ensure its quality and durability. If, for some reason, your jewelry breaks, Charming Life will repair or replace your item. This guarantee is valid up to one year of the date of purchase. Shipping and handling fees do apply. Contact Charming Life Designs for more info.
Privacy Policy and Security:
Charming Life Designs shares your concerns about the protection of your personal information online. This Policy describes our practices regarding the collection and use of information through our website, located at www.charminglifedesigns.com. By using this site or obtaining any product or service through this site, you agree the collection of use of information as set forth in this policy. If you do not agree to this Policy, please do not use this site.
Charming Life Designs works with third parties who provide services, including but not limited to website hosting, order processing and fulfillment, credit card clearance, e-commerce affiliation, data analysis, emailing and other services of an administrative nature. Personally identifiable information, including financial information, is shared with such third parties for the purpose of providing such services.
Charming Life Designs uses personally identifiable information collected from you to complete transactions initiated by you (such as the sale and delivery of products and services). Your personally identifiable information is also used to get in touch with you when necessary. We may also use personally identifiable information to contact you to make sure you are satisfied with our goods and services or to find out how we can serve you better. Further, Charming Life may use personally identifiable information to conduct in-depth marketing research regarding our customers and potential customers. Financial information (credit card numbers, credit card expiration dates, billing address, and so forth) is used to bill you for products and services.
Charming Life Designs seeks to use reasonable security measures to help protect against the loss, misuse and alteration of personally identifiable information that is under our control. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. As a result of the foregoing, while Charming Life seeks to protect your personally identifiable information, Charming Life cannot guarantee the security of our servers, the means by which information is transmitted between your computer and Charming Life Design servers, or any information provided to any third party through or in connection with the Site. You provide all such information at your own risk.
Charming Life Design is committed to quality customer experience. CLD is constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending an email or calling the business office at (801) 553-2524.